LIMITED WARRANTY

CUSTOMER ACKNOWLEDGEMENTS

1. HOW DOES THE LIMITED WARRANTY PROTECT ME?

The Limited Warranty covers any defects in workmanship of the Covered Parts.  Defects in workmanship are determined at the sole discretion of After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works pursuant to this Limited warranty.

1. WHEN DOES MY LIMITED WARRANTY COVERAGE BEGIN?

Limited Warranty coverage begins on the date of purchase.

1. WHEN DOES MY LIMITED WARRANTY COVERAGE END?

Limited Warranty coverage ends at 11:59 p.m. on the 30th day after a TSW purchase.

1. WHAT DOES MY LIMITED WARRANTY COVER?

Your Limited Warranty provides replacement/repair of Covered Parts in the event of defective workmanship.  Covered Parts are defined as those internal components of the shock assembly for which Texas Shock Works has serviced and/or replaced. The Covered Vehicle is defined as the vehicle from which the shocks were originally removed and/or exchanged from, owned and operated by the original purchaser of rebuilt shocks.  Examples of defective workmanship include, but are not limited to, faulty installation of seals, incorrect internal parts installation, etc. Limited Warranty Covered Parts are re-built/refurbished shocks that After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works has provided you.

1. HOW DO I FILE A CLAIM?

Claims for Covered Parts under the Limited Warranty shall be made by email to Sales@TSWOffroad.com.  Pre-authorization of claims is required and shall be obtained by Applicant by calling After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works at (512) 359-5450

1. WHAT GRADE OF SHOCK WILL I RECEIVE?

The grading of shocks varies.  You will receive a similar grade shock in the event a coverage event arises requiring replacement of Covered Parts.

1. ADDITIONAL INFORMATION.

SHIPPING OF COVERED PARTS

Shipping costs of Covered Parts are not covered under the Limited Warranty.  The Customer is solely responsible for shipping costs of Covered Parts and for any loss incurred during delivery of the Covered Parts to Texas Shock Works.  After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works recommends that Applicant sufficiently insure any Covered Parts for shipment.

REPLACEMENT PARTS

Replacement of any Covered Part will be made with new or remanufactured replacement part(s).

CAR RENTAL REIMBURSEMENT

The Limited Warranty does not cover any form of alternative transportation.

LABOR/REMOVAL OF COVERED PARTS FROM COVERED VEHICLE

The Limited Warranty does not cover any labor for removal of Covered Parts from the Covered Vehicle.  Labor and/or removal of Covered Parts is available for an additional fee outside of the Limited Warranty

TOWING

The Limited Warranty does not cover towing of the Covered Vehicle.

TRIP INTERRUPTION

The Limited Warranty does not cover trip-interruption or any consequential events of Limited warranty Covered Parts.

LOSS OF USE

The Limited Warranty does not cover incidental or consequential damages such as, but not limited to, loss of the use of the vehicle, lost wages, storage charges, inconvenience, or commercial loss.

WHAT IS NOT COVERED

The Limited Warranty does not cover damage or failure of Covered Parts due to abuse and/or neglect of those Covered Parts and/or the Covered Vehicle.   The Limited Warranty coverage is limited to on-road use of the Covered Vehicle and does not cover racing, competitive driving, stunts, and/or any off-road uses of the Covered Vehicle.   The Limited Warranty does not cover any failures due to damage resulting from accident, fire, theft, water damage, freezing, vandalism, explosion, natural disaster, acts of God, or other outside influences.  The Limited Warranty does not cover any failures due to rust or corrosion, regardless of cause. The Limited Warranty does not cover normal wear and tear. Coverage of the Limited Warranty will be voided in the event the Covered Vehicle’s odometer is inoperative or altered, so that the actual mileage of the Covered Vehicle cannot be determined.

NON-TRANSFERABILITY

The Limited Warranty is not transferable and only provides coverage for the Covered Vehicle and the original Customer.

CUSTOMER ACKNOWLEDGEMENTS

 

 

1. HOW DOES MY SSC PROTECT ME?
The SSC covers any defects in workmanship of the Covered Parts. Defects in workmanship are
determined at the sole discretion of After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock
Works pursuant to this SSC.
2. WHAT ARE MY SSC TERMS?
SSC coverages are available in the Application/Declarations page of the SSC.
3. WHEN DOES MY COVERAGE BEGIN?
SSC coverage begins on the “SSC Effective Date” as stated in the Application/Declarations page of the
SSC.
4. WHEN DOES MY COVERAGE END?
SSC coverage ends at 11:59 p.m. on the “SSC Expiration Date” as stated in the Application/Declarations
page of the SSC.
5. WHAT DOES MY SSC COVER?
Your SSC provides replacement/repair of Covered Parts in the event of defective workmanship.
Examples of defective workmanship include, but are not limited to, faulty installation of seals, incorrect
internal parts installation, etc. SSC Covered Parts are re-built/refurbished shocks that After Hours
Automotive and Mobile Repair, LLC d/b/a Texas Shock Works has provided you.
6. HOW DO I FILE A CLAIM?
Claims for Covered Parts under the SSC shall be made by email to Sales@TSWOffroad.com. All
claims for Covered Parts shall be submitted with a copy of this SSC. Pre-authorization of claims is
required and shall be obtained by Applicant by calling After Hours Automotive and Mobile Repair, LLC
d/b/a Texas Shock Works at (512) 359-5450.
7. WHAT GRADE OF SHOCK WILL I RECEIVE?
The grading of shocks varies. You will receive a similar grade shock in the event a coverage event arises
requiring replacement of Covered Parts.
8. ADDITIONAL INFORMATION.
DEDUCTIBLE
Repairs for components covered under the SSC are subject to the deductible listed, if any, in the
Application/Declaration, per visit.
SHIPPING OF COVERED PARTS
Shipping costs of Covered Parts are not covered under the SSC. The Applicant is solely responsible for
shipping costs of Covered Parts and for any loss incurred during delivery of the Covered Parts to Texas

TSW SSC Page 4 of 2 20/9/18 rev. 225.1

Shock Works. After Hours Automotive and Mobile Repair, LLC d/b/a Texas Shock Works recommends
that Applicant sufficiently insure any Covered Parts for shipment.
REPLACEMENT PARTS
Replacement of any Covered Part will be made with new or remanufactured replacement part(s).
CAR RENTAL REIMBURSEMENT
The SSC does not cover any form of alternative transportation.
LABOR/REMOVAL OF SSC COVERED PARTS FROM COVERED VEHICLE
The SSC does not cover any labor for removal of Covered Parts from the Covered Vehicle. Labor and/or
removal of Covered Parts is available for an additional fee outside of the SSC.
TOWING
The SSC does not cover towing of the Covered Vehicle.
TRIP INTERRUPTION
The SSC does not cover trip-interruption or any consequential events of SSC Covered Parts.
LOSS OF USE
The SSC does not cover incidental or consequential damages such as, but not limited to, loss of the use of
the vehicle, lost wages, storage charges, inconvenience, or commercial loss.
WHAT IS NOT COVERED
The SSC does not cover damage or failure of Covered Parts due to abuse and/or neglect of those Covered
Parts and/or the Covered Vehicle. The SSC coverage is limited to on-road use of the Covered Vehicle
and does not cover racing, competitive driving, stunts, and/or any off-road uses of the Covered Vehicle.
The SSC does not cover any failures due to damage resulting from accident, fire, theft, water damage,
freezing, vandalism, explosion, natural disaster, acts of God, or other outside influences. The SSC does
not cover any failures due to rust or corrosion, regardless of cause. Coverage of the SSC will be voided
in the event the Covered Vehicle’s odometer is inoperative or altered, so that the actual mileage of the
Covered Vehicle cannot be determined.
NON-TRANSFERABILITY
The SSC is not transferrable and only provides coverage for the Covered Vehicle and Applicant Listed in
the Application/Declarations page.
NON-WARRANTY AGREEEMENT
THE SSC IS NOT A WARRANTY, AN EXTENSION OF ANY WARRANTY, OR AN IMPLIED OR
GENERAL WARRANTY AND IT IS NOT A CONDITION OF SALE OR PURCHASE OF SERVICES
FROM TEXAS SHOCK WORKS. This SSC is a “Service Contract” as defined in federal law. (See 15
USCS SEC. 2301(8). Be sure to read this SSC carefully so that you understand the terms and conditions.

TSW SSC Page 5 of 2 20/9/18 rev. 225.1

You are further advised that there are various state and federal laws that protect your interests as a
consumer. In the event of a problem that cannot be resolved, you may have other rights and remedies
available to you.